Bay 07 · The returns corner
Every returned strip traced. Every credit note claimed.
Returns come from both sides. Chemists send back expired and damaged stock, and you send it on to the companies before their cut-off. Oxewill tracks each return by batch, issues credit notes to chemists by your rules, and follows every company claim until the credit note arrives.
| Company claim | Reason | Value | Status |
|---|---|---|---|
| Expiry return, 14 batches | Expired | ₹38,420 | Cut-off 30 Nov |
| Transit breakage, 2 cases | Breakage | ₹6,180 | Photos attached |
| Recall, batch IN25220 | Recall | ₹22,900 | Blocked · 31 chemists |
| October expiry return | Expired | ₹41,060 | Credit received |
Inside Returns & Breakage
What it does, line by line.
Chemist returns
Record expired, near-expiry and damaged returns from chemists by batch, check them against what you actually sold, and reject batches that were never billed to that chemist.
Credit note rules
Set how much credit to give by company, by reason and by age of the batch. Credit notes are created and adjusted against the chemist's next bills.
Breakage claims
Breakage in transit or in the godown is recorded with photos and the carrier's details, and a claim is raised against the company or transporter.
Company return windows
Each company's return policy and cut-off dates are stored, and returns are batched to go back before the window closes.
Claim tracking
Every return sent to a company stays open until its credit note is received and matched. Short or late credits are flagged.
Recall handling
When a company recalls a batch, Oxewill blocks it, lists every chemist who received it with quantities, and tracks the stock as it comes back.
How it moves
From the first step to the last.
Received
Chemist return checked against the batch you billed.
Credited
Credit note issued by your rules and adjusted on the next bill.
Sent back
Grouped by company and sent before the return cut-off.
Claimed
Followed until the company credit note is received.
Questions
About Returns & Breakage.
Can we refuse a return for a batch we never sold?
Yes. Oxewill checks every returned batch against that chemist's purchase history and flags anything you did not supply.
How are recalls handled?
The batch is blocked at once, every chemist who received it is listed with quantities and bill numbers, and the returned stock is tracked back.
Do credit notes reduce GST correctly?
Credit notes carry the original bill reference and tax details, so GST adjustments follow the original sale.
Next in the godown
Works with the other bays.
7:00 am. First van out.
Tonight's rush, handled.
Tomorrow's vans, on time.
Bring your item master, batches, chemists and outstanding. We help move them across, and you run your next order rush on Oxewill for 30 days, free.
- Deliver to
- Your godown
- Item
- Oxewill, all modules of your plan
- Qty
- 30 days
- Free goods
- Data migration help
- Amount due
- $0.00