Try before you pay
Every plan starts with a 30-day free trial. You are not charged during the trial, and nothing is charged automatically when it ends. Use the trial to run real orders before you decide.
Monthly plans
Plans are billed per user per month, in advance. You can cancel at any time and your account stays active until the end of the month you have paid for. We do not refund part-months.
First paid month
If Oxewill does not work for your business in your first paid month, write to us within 14 days of that payment and we will refund it in full.
Removing users
If you remove users during a month, the lower count applies from the next billing month. Fees already paid for the current month are not refunded.
Billing errors
If you were charged twice, charged for users you had removed before the billing date, or charged the wrong plan, we refund the difference in full.
How to ask for a refund
Write to us through the Contact us page with your firm name, the email on your account and the invoice concerned. Approved refunds go back to the original payment method, usually within 7 to 10 working days.